The popular maxim goes,

No man is an island.

This post is for individuals who recently dived into the pool of community management and are uncertain of so many things. I am still a newbie at community management. I have put together in this article the duties and skill set required to excel as a community manager.

Social is the new black

image gotten from resources.workable.com/community-manager-jo..

The advent of social media offered everyone with access to the internet an opportunity to connect, learn different cultures, and effectively think in a certain way.

This is a major feature of a community. The coming together of different people and them adopting a style.

Community Management is essential to the growth of a brand or group invested in telling their stories as well as their accomplishments. You may have seen Netflix Naija and other popular brands use their social media platforms to connect with fans and give off a human feel to the brand.

This is the function of a community manager to serve as that trusted friend followers can turn to when in doubt. You also act as their friends too when they have issues or they have good news to share.

Duties of a Community Manager

• Providing engaging content for all social media accounts. these can be in form of text, audio, or even videos.

• The prompt response to all customer questions and comments

• Strategizing and implementing marketing campaigns to help grow the brand.

Skills a Community Manager should Possess

• Empathy

• Great Communication skill

• Creative spirit

• Passion and Loyalty

• Business savvy.

So, have you got all these skills and more? Do share with me some of the the best part of being a community manager. I would love to hear your stories.

Stay safe while still being social!